The removalist company under fire is based in Sydney and is claiming to offer their clients with a five star service. The NSW Fair Trading recently announced a warning to the general public against the company because it has already received around 70 complaints and one of their clients is said to be suffering major damages amounting to $30,000.
The warning was issued by Fair Trading and it tells consumers not to transact with Extra Mile Movers which is a removalist company that services locally and interstates. They are based in the southwestern part of Sydney in Chipping Norton.
According to Rod Stowe, the commissioner of Fair Trading, they have received many complaints regarding company Extra Mile Movers. Consumers said that their services are slow or partial and there are cases where they do not deliver the service expected of them which is unlike reputable removalists in Sydney. There are also clients who complained regarding damages to their property and some belongings that were lost during the moving process. The company demands to be paid more than the agreed amount and does not follow the price as stated on the contract.
Stowe added that despite the complaints coming from the clients, the company did not perform any countermeasures to compensate for the problem they have caused which is why they decided to refer the issue to the NSW Civil and Administrative Tribunal.
Last December, the watchdog of the consumer was able to gather 12 complaints directed to the company Extra Mile Movers thus they were included in the Complaints Register of the Fair Trading for that particular month.
Maria shared her experience with the company in June of 2016. There were damages inflicted to her household items amounting to $30,000 but up to this time the company was not able to send her any form of compensation.
Maria said that she did not expect removalists in Sydney to behave in such manner but she was appalled by the way Extra Mile Movers handled her property without care or any type of consideration.